Transport and Delivery

The products purchased on the Site will be delivered to the address indicated by the Customer in the purchase order. All purchases will be delivered by express courier (hereinafter, the “Courier”) from Monday to Friday, excluding holidays and national holidays. Frantoio Oleario Enzo Giardino is not responsible for delays that are not foreseeable or not attributable to it.

Once the Products have been shipped, the Customer will receive a confirmation email that will include a link to track the shipment.

The ordered products, in the case of payment by credit card, will be delivered within the following three working days from the moment Frantoio Oleario Enzo Giardino has confirmed the order to the Customer via a specific email. In the case of bank transfer, the aforementioned times start from the date of receipt of the transfer.

In case of non-delivery due to the absence of the recipient at the specified address, the courier will leave a delivery notice on the first day, automatically scheduling a second delivery attempt on the next day. If delivery fails again, the courier will not leave a second notice. However, for each delivery attempt, the courier will send emails with all the indications for redelivery. The card left on the first delivery attempt will indicate the information that the user must use to contact the courier and set an appointment. After two unsuccessful delivery attempts, the package will be put into storage upon telephone appointment to be made within 24 hours from the second delivery attempt. After that, if the third attempt fails or it is not possible to schedule an appointment, the package will go into storage, and Frantoio Oleario Enzo Giardino’s Customer Service will contact the user to unlock the storage and arrange for redelivery as soon as possible, with costs borne by the recipient. If this attempt also fails, the purchased product will be returned to Frantoio Oleario Enzo Giardino after 10 working days of storage. At this point, the contract will be considered terminated, and the purchase order canceled pursuant to art. 1456 of the Italian Civil Code. Frantoio Oleario Enzo Giardino will retain the payment received as a refund for the transport, delivery, and return costs, as well as for the management of storage. The termination of the Frantoio Oleario Enzo Giardino contract will be communicated to the user via email.

In case, before the expiration of the ten days, the user requests to receive the purchased product again, Frantoio Oleario Enzo Giardino will proceed with a new delivery, charging, in addition to the delivery costs, also the storage and custody costs.

The delivery times indicated on the site are those agreed with the couriers used. Frantoio Oleario Enzo Giardino cannot be held responsible for possible delays due to the aforementioned couriers or caused by specific periods of the year of greater congestion.

Unless explicitly indicated by our Customer Service, delivery is understood to be on the street level. At the time of delivery of the goods by the courier, the presence of the Customer or a trusted person is required to check that the packaging is intact and clean and that the received Products correspond to what is reported on the Order.

The customer is required to check:

that the number of packages delivered corresponds to what is indicated in the transport document, that the packaging is intact, undamaged, not wet or otherwise altered, including in the sealing materials (adhesive tape or other).

Any damage to the packaging and/or the product, or any discrepancy in the number of packages or indications, must be immediately contested by placing a WRITTEN CONTROL RESERVE on the courier’s delivery note specifying the reason for the reserve (for example: crushed, pierced packaging, etc.). The customer is obliged to send a communication of “withdrawal with reservation” to the address, also attaching photographs proving the defect. Once the courier’s document has been signed, the customer cannot raise any objections regarding the external characteristics of what has been delivered.

Any problems regarding the physical integrity, correspondence, or completeness of the products received must be reported within 2 days of delivery, according to the procedures provided in this document.

Shipping contribution:

The contribution for shipping is €10.00 throughout the national territory. Shipping is free throughout the national territory for orders over €80.00.

These information will be communicated to the customer during checkout and/or order confirmation when it concerns destinations for which the assistance service is required. In all other cases, at the time of selecting the destination data, the system will update the shipping costs, in order to allow the customer to complete the purchase procedure.